Management Training

The Washington Association of County Officials offers a wide range of management and leadership training opportunities. On this page you will find videos and training materials covering customer service, supervisory fundamentals, performance management and much more. 

In the left column is a link for each video MODULE, as well as the introduction to the program. We suggest you watch them in order. 

Dr. Robert Brown, PhD.'s In-Person Presentation Materials (PDF)

Clear Risk Solutions Logo
The 2016 Management and Supervision Training Academy is sponsored by Clear Risk Solutions - a leader in both insurance and risk management services solutions. For more information on Clear Risk Solutions visit http://www.chooseclear.com/.
In the left column is a link for each video MODULE, as well as the introduction to the program. We suggest you watch them in order. In the right column are supplemental materials for pre-workshop work linked to each MODULE. Each video will explain the supplemental materials, and how to use them.

Jan's In-Person Presentation Materials (PDF)







Module 1 Resources:
Supervisor Checklist (PDF)
On-Boarding Best Practices (PDF)
Job Description Example (PDF)











Module 2 Resources:
Communication and the 5 Step Process (PDF)
Communications Styles (PDF)











Module 3 Resources:
Performance Management Assignment (PDF)
Sample PDP (PDF)
WRCIP_Color
The 2015 Management and Supervision Training Academy was sponsored by the Washington Rural Counties Insurance Program (WRCIP) - Joining Together for the Future. For more information on the WRCIP visit http://wrcip.us.



MODULE 1 Resources:
Supervisor's Checklist (DOC)
Leadership Self-Assessment (DOC)
Leadership Resources (DOC)










MODULE 2 Resources:
PD Example 1 (PDF)
PD Example 2 (DOC)
PD Example 3 (PDF)
Interview Questions Quiz Answers (PDF)










MODULE 3 Resources:
Performance Plan Example 1 (PDF)
Performance Plan Example 2 (PDF)
Performance Plan Example 3 (PDF)










MODULE 4 Resources:
Team Self-Assessment (DOC)
Emotional Intelligence Self-Assessment (DOC)
Team Roles Puzzle Answers (PDF)











MODULE 5 Resources:
LEAN Resources (link)
Coaching Questions (DOC)











Jan's In-Person Presentation Materials (PDF)

The following videos (left) were recorded September 18, 2015 in Mt. Vernon, Washington. It was part of the day-long, in-person training component of the Management and Supervisory Training Academy.