Leadership and Management Training

The Washington Association of County Officials offers a wide range of management and leadership training opportunities. On this page you will find videos and training materials covering customer service, supervisory fundamentals, performance management and much more. 

Packed Lunch - February 2026 - Leadership with Dr David Rock

Leadership with Dr. David Rock - Dr. Rock coined the term ‘neuroleadership’ and is the Co-founder and CEO of the NeuroLeadership Institute. The Institute is a 23-year-old cognitive science consultancy that has advised over 50% of the Fortune 100. With operations in 24 countries, the institute brings neuroscientists and leadership experts together to make organizations better for humans through science.

NeuroLeadership Institute Logo

Packed Lunch - January 2026 - Thriving through Change

Thriving through Change - Change is inevitable but thriving through it is not. This powerful, practical session demystifies what gets in the way of successful change and equips you with tools to help yourself and others to adapt and adopt more effectively.

A code is required for WACO members/their staff to view this training. Please email memberservices@countyofficials.org to get the code.

HLeadhership LogoPresented by HLeadership. HLeadership equips leaders and teams with relevant skills and essential tools that are easily adopted and applied to improve performance, increase engagement and expand influence through team building, training and consulting. Learn more: https://hleadership.org/

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WACO Conference 2025 - Taking Time to Lead Through Challenges and Changes

Taking Time to Lead Through Challenges and Changes - In this engaging, entertaining, and insightful keynote, leadership expert and economist Dr. Mary Kelly guides you through proven strategies to help you lead yourself, your teams, and your county with purpose and clarity, even when resources are stretched thin and demands are high.

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WACO Training 2025 - Effective Management Strategies

Effective Management Strategies - Patrick Lencioni’s model provides a framework for building and maintaining cohesive and performance driven teams. This model is the foundation, and we specifically focus on the connection between conflict, commitment and accountability. Some of the outcomes of this session include:

  • Develop and practice a framework for gaining or re-establishing clarity and commitment to expectations
  • Acquire skills and a process for giving and receiving effective feedback
  • Learn and implement a four-step process to ask for accountability

A code is required for WACO members/their staff to view this training. Please email memberservices@countyofficials.org to get the code.

Presentation Slideshow (PDF)

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WACO Webinar 2025 - What is Your Status Story with Rebecca Murray

Build Your Bridge to Influence - What's Your Status Story? - Titles look impressive on paper. But in real life? Sometimes the assistant to the assistant is the one everyone listens to—because status speaks louder than titles. Influence isn’t about titles or power: it’s about your status, the way others experience you. In this webinar, Rebecca P. Murray uses the metaphor of bridges to explore the structural components of status—how we connect with people, strengthen relationships, and repair those in need of repair.

A code is required for WACO members/their staff to view this training. Please email memberservices@countyofficials.org to get the code.

Presentation Handout (PDF)

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WACO Training 2025 - A Comprehensive Guide to Managing Employee Morale and Wellness

Unlocking Potential: A Comprehensive Guide to Managing Employee Morale and Wellness - Discover how a positive work environment can lead to increased productivity, lower turnover rates, and a more engaged workforce.

Presentation Slideshow (PDF)

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Packed Lunch - June 2025 - People Difficult or Different - HLeadership

People: Difficult or Different? - Discover your “intent” versus your “impact” with this behavior style enlightening program. When you are frustrated with others, it might just be because their communication preferences and needs are different from yours. So, you see them as “difficult” rather than “different.”

A code is required for WACO members/their staff to view this training. Please email memberservices@countyofficials.org to get the code.

Presentation Slideshow (PDF)

HLeadhership LogoPresented by HLeadership. HLeadership equips leaders and teams with relevant skills and essential tools that are easily adopted and applied to improve performance, increase engagement and expand influence through team building, training and consulting. Learn more: https://hleadership.org/

NOTE: by clicking on the image to the left you will be taken to an outside website.

Packed Lunch - September 2024 - Engaging Teams in Feedback with Parabol

Engaging Teams in Feedback - We’ve all heard that feedback is a gift, but sometimes it feels more like receiving an ugly sweater. In this session, Jordan Husney, CEO of Parabol, explores how feedback is essential for both personal and organizational growth, acting as a vital tool for learning and adaptation.

Presentation Slideshow (PDF)

Parabol LogoPresented by Parabol. Parabol gives structure to meetings to get teams talking and moving forward faster. Parabol is great for conducting project postmortems, conducting 360 reviews, prioritizing or processing feedback from the field. Best of all, it's free to use for up to 2 teams. Learn more: https://www.parabol.co/

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Packed Lunch - May 2024 - Leadership that Forsters a Healthy Work Environment

Leadership that Fosters a Healthy Work Environment - This insightful session was designed to empower leaders to cultivate healthier habits within themselves and their teams. It focused on discovering practical strategies to promote well-being, productivity, and resilience in the workplace.

Center for Creative Leadership LogoPresented by Center for Creative Leadership, a top-ranked, global, nonprofit provider of leadership development and a pioneer in the field of global leadership research. Learn more: https://www.ccl.org/about-us/ 

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WACO Conference 2023 - The World Walk

The World Walk - Tom Turcich is a man who accomplished what only ten others have ever achieved - he walked around the world. Over seven years, Tom covered an astounding 28,000 miles across 38 countries beside his loyal canine companion, Savannah.

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WACO Conference 2023 - Harmonizing Diversity

Harmonizing Diversity: Navigating Workplace Differences for Success - With four generations working with one another in the same environment, learning to navigate workplace differences is paramount for success. In this recording author and workplace strategist Jeff Butler presents specific strategies to transcend these differences, and general best practices.

Presentation Slideshow (PDF)

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WACO Training 2023 - Welcome to Effective Delegation

Welcome to Effective Delegation - Teamwork makes the dream work, and a good team depends on strong leaders that know how to provide guidance. This training provides an overview of how to know when to delegate, and how to more effectively delegate as a leader - enabling you to empower your teams and steer your offices towards success. Presented by Don Read founder of Change, Discover, Learn on January 18, 2023

Session Workbook (PDF)

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Packed Lunch March 2023 - Managing Stress, Time and Energy for Leaders

Managing Stress, Time & Energy for Leaders - Packed Lunch Session from March 8th, 2023 led by DES Leadership Development Manager, Jessie Cronin. This training assists leaders in understanding their current energy allocation and how that impacts their team. 

Presentation Slideshow (PDF)
Presenter Recommended Resource

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WACO Conference 2022 - No Small Thing

No Small Thing - September 28, 2022 presentation by author and keynote speaker, Dave Caperton. The presentation was one of two featured keynotes at the 64th Annual Washington Association of County Officials Conference held at the Centennial Hotel in Spokane, Washington. 

Amerigroup WA

This keynote was sponsored by Amerigroup - Amerigroup WA is dedicated to providing world class care and improving the health of Washington communities. Click here to learn more about Amerigroup.

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WACO Conference 2022 - Hope Inspired Strategic Planning

Hope Inspired Strategic Planning - September 28, 2022 presentation by Thurston County Prosecuting Attorney Jon Tunheim. Part of the education breakout sessions for the 64th Annual Washington Association of County Officials Conference held at the Centennial Hotel in Spokane, Washington. 

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WACO Conference 2024 - Hope Inspired Leadership Part 2

Hope Inspired Leadership Part 2 - October 3, 2024 presentation by Thurston County Prosecutor Jon Tunheim. The presentation was the closing keynote of the 66th Annual Washington Association of County Officials Conference held at the Historic Davenport Hotel in Spokane, Washington.

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WACO Conference 2021 - Hope Inspired Leadership

Hope Inspired Leadership - October 7, 2021 presentation by Thurston County Prosecutor Jon Tunheim. The presentation was the closing keynote of the 63rd Annual Washington Association of County Officials Conference held at the Hotel Murano in Tacoma, Washington.

Presentation Slideshow

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WACO Cropped Logo - Color

Customer Service Training - The following is a four module customer service training led by Dr. Robert Brown, PhD. It includes an introduction to customer service, general customer service tools, and implementation strategies. Each module is less than 10 minutes long and the entire collection can be viewed in under 30 minutes total. Dr. Robert Brown, PhD.'s In-Person Presentation Materials (PDF)

*In the left column is a link for each video MODULE, as well as the introduction to the program. We suggest you watch them in order.

Clear Risk Solutions Logo

Management and Supervision Training Academy - The following is a five video supervision training led by Jan Dwyer Bang of Boundless Results Leadership Training & Team Solutions. This 2016 Management and Supervision Training Academy was sponsored by Clear Risk Solutions - a leader in both insurance and risk management services solutions. Learn more about Clear Risk Solutions: http://www.chooseclear.com/

*In the left column is a link for each video MODULE, as well as the introduction to the program. We suggest you watch them in order. In the right column are supplemental materials for pre-workshop work linked to each MODULE. Each video will explain the supplemental materials, and how to use them.

Jan's In-Person Presentation Materials (PDF)

Module 1 Resources:

Supervisor Checklist (PDF)

On-Boarding Best Practices (PDF)

Job Description Example (PDF)

Module 2 Resources:

Communication and the 5 Step Process (PDF)

Communications Styles (PDF)

Module 3 Resources:

Performance Management Assignment (PDF)

Sample PDP (PDF)

WRCIP_Color

Management and Supervision Training Academy - The following is a six video supervision training led by Jan Dwyer Bang of Boundless Results Leadership Training & Team Solutions. This 2015 Management and Supervision Training Academy was sponsored by the Washington Rural Counties Insurance Program (WRCIP) - Joining Together for the Future. Learn more about WRCIP: http://wrcip.us

*In the left column is a link for each video MODULE, as well as the introduction to the program. We suggest you watch them in order. In the right column are supplemental materials for pre-workshop work linked to each MODULE. Each video will explain the supplemental materials, and how to use them.

MODULE 1 Resources:

Supervisor's Checklist (DOC)

Leadership Self-Assessment (DOC)

Leadership Resources (DOC)

MODULE 2 Resources:

PD Example 1 (PDF)

PD Example 2 (DOC)

PD Example 3 (PDF)

Interview Questions Quiz Answers (PDF)

MODULE 3 Resources:

Performance Plan Example 1 (PDF)

Performance Plan Example 2 (PDF)

Performance Plan Example 3 (PDF)

MODULE 4 Resources:

Team Self-Assessment (DOC)

Emotional Intelligence Self-Assessment (DOC)

Team Roles Puzzle Answers (PDF)

MODULE 5 Resources:

LEAN Resources (link)

Coaching Questions (DOC)

The following videos (left) were recorded September 18, 2015 in Mt. Vernon, Washington. It was part of the day-long, in-person training component of the Management and Supervisory Training Academy.

Jan's In-Person Presentation Materials (PDF)