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The original item was published from 7/31/2017 12:50:00 PM to 9/21/2017 12:00:01 AM.

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Posted on: July 31, 2017

[ARCHIVED] Summer Customer Service Training


This year the Washington Association of County Officials (WACO) is offering a one-day, in depth, Customer Service Workshop and Training. The training session is FREE for all elected county officials, commissioners, and county employees.

Registration for the event is on a first come-first serve basis.

The dates for the training session(s) are:

Thursday, September 14 in Wenatchee at the Confluence Technology Center.
Wednesday, September 20 in Mt. Vernon at the WSU Extension Office.
Wednesday, September 27 in Richland at the Richland Library.

(click on the links above to register for the specific training location)

The 2017 Summer Training Series is brought to you in part by the Northwest Credit Union Association. Additional sponsorship support was provided by the Washington Rural Counties Insurance Program (WRCIP).


WACO will be offering pre-training video modules for online viewing and learning prior to attending the one day Customer Service Workshop and Training. The training seeks to offer attendees a blueprint for building a culture of customer service in the workplace. All are welcome to join - the training is most beneficial if supervisors and leads can attend with members of their staff. We are very excited to be able to offer you this seasonal, regional training for the fourth year in a row. Please join us in September.


Dr. Bob Brown draws on his years as a writer, public speaker, psychologist, and educator to bring you this year’s education series. As an expert in customer service, leadership development and team building, his approach is not limited to service standards or improved service behaviors – but helping ongoing workgroups design a service culture that will work for them long term. He presents material that enable participants to see service in every personal interaction, sense a new commitment to support one another and work together to monitor service and continually improve. Dr. Brown emphasizes the role of leadership.

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